The LEDProductStore.com Product Purchase Assurance Policy (PPAP)
Our products are carefully chosen and of high quality. We want to assure our customers that our goal is that every customer is satisfied with their purchase of all products offered on our website.
If you are returning a product, please contact one of our Customer Service Specialists at 1-800-635-8188 and request a Return Merchandise Authorization (RMA) prior to shipping the item back to us. All returns must be approved and returned with shipping prepaid in original condition and in their original packaging and must be in re-sellable condition.
Shipping costs are not refundable. The LEDProductStore.com reserves the right to impose a restocking fee on all returns.
About Manufacturers’ Warranties
As part of a 38 year assemblage of companies with over a decade in the LED lighting market, The LEDProductStore.com enjoys an unsurpassed reputation in the industry of lighting, lighting supplies and lighting services. Most products offered by The LEDProductStore.com provide a Manufacturer’s Warranty and if not stated on the website the Warranty
an be typically found on the Manufacturer’s website.
WARNING: Wiring and installation procedures MUST BE FOLLOWED and should only be attempted by a licensed electrician. Retrofitting LED Light installation poses serious risks of electric shock which can lead to injury or death. Also, many States require a Permit be drawn to retrofit fixtures where changing, removing or wiring around a ballast is required. It is up to the purchaser to insure they follow local and State codes when installing electrical components. Some States allow owners to have their employees retrofit LED lights—we encourage a thorough review of your State and local Electrical Codes to be sure the Codes and special rules are followed.
POWER SUPPLIES AND LED DRIVERS [BALLASTS]
All of the power supplies and LED drivers sold by LEDProductStore.com are top-tier quality products. All supplies and drivers are pre-tested and ready for customer application. These products are rarely defective when they arrive to the end user’s location. In most cases, power supplies and LED drivers that are reported as defective prove in factory testing to be faulty due to improper installation that can included improper wiring, over-voltage, cross-wiring [DC output to AC line voltage input] or not using the proper supply or driver for the LED product chosen.
WARNING: Wiring and installation procedures are very complicated and should only be attempted by a licensed electrician. Power Supply and LED Driver installation poses serious risks of electric shock which can lead to injury or death.
All of our power supplies have their respective factory warranties stated on our website. A LEDProductStore.com customer service technician will assist our customers with these factory warranties in the following manner: If a power supply is declared defective and is under warranty, the customer will be required to request a Return Merchandise Authorization (RMA). Once an RMA number has been authorized, you will be required to return the declared defective product at the customer’s shipping expense for factory testing. Upon factory confirmation that the power supply is defective and not a product of improper installation, a credit will be issued to our customer for the returned defective power supply plus the shipping cost from the original power supply purchase. If a replacement is needed, it must be ordered and paid for as if it were a new order. (A credit for the defective may take from 3-4 weeks to be declared acceptable under warranty.)
We ship products, including glass and acrylic lens covers to all points on the globe. Our packing procedures have been tested over decades. The LEDProductStore.com takes great pride in our very low incidence of damage or breakage in transit. In order for a damage claim to be successful, LEDProductStore.com must be notified of the damage or breakage within five (5) business days from date of receipt. It is incumbent upon the receiver to Inspect the product immediately upon receipt and notify the shipping company (typically FedEx but could be UPS or other shipping company) that shipment was received damaged. If there is incidental or hidden damage after the shipping container has been opened—with no apparent damage to the exterior of the shipping box, as the shipper, LEDProductStore.com will file the claim on the customer’s behalf and arrange for replacement at no charge and no shipping, or arrange for refund. The package must be received (not refused under any circumstances) and inspected. Replacement and refund will be assessed according to the amount of the actual damage. If replacement is required on product that can only be shipped in case quantities, then a full case must be shipped and charged for, less the amount of the actual damage with no additional shipping charges.
Special Order and Non-Stock Items
Special orders and non-stock items are sold as final sale, “no returns allowed.” Please have a Customer Account Technician assist you in this kind of purchase in order to guarantee that you are receiving the correct product. These kinds of purchases can incur substantial restock fees from the vendor, supplier or factory. In the event that an exception is made and a return is allowed, the customer will assume the restock fees after being advised of these amounts.
Customer refund credits are typically processed within 5 to 7 business days. Refund credits can only be issued to the credit card used during the original purchase or a credit will be placed on account for future use. In the event a credit cannot be issued to the original credit card used for purchase due to a lost card or other bank or issuer rules, an attempt on our part has to be made at least once and before a company refund check will be sent to the purchaser. Issuing a company check can delay the time taken to receive the refund but generally we attempt to issue refunds within 30 days.